Delivery information
High-quality medications for customers worldwide. Delivery is discreet to ensure the utmost privacy for our customers. On this page, you will find further important information about our delivery process.
How long will it take for my order to arrive?
Delivery times vary depending on the destination. Medications are shipped within 24 hours of ordering. Deliveries typically take 4 to 7 business days. We will confirm the estimated delivery time via email, along with the tracking number. These delivery times may be affected by unforeseen circumstances such as postal strikes.
Due to certain import restrictions, medications may not be available for shipment to some countries. You will be notified if such regulations apply in the country from which you are ordering. However, it is ultimately the customer’s responsibility to familiarize themselves with their country’s regulations before placing an order.
How are the orders packaged?
The medications are carefully packaged in plain envelopes/packaging that give no indication of the contents. Customer data is always treated confidentially to ensure the highest level of privacy at all times.
What should I do if my order hasn’t arrived within the expected timeframe?
One of our main priorities is ensuring our customers receive their medication promptly. However, delays in order processing can occur for various reasons:
- Problems with the postal service
- Delays due to public holidays
- delayed deliveries from suppliers
Delays or loss of goods may also be due to inaccurate shipping information provided during the ordering process. Please ensure that the information you provide is current and complete. We cannot be held liable for delays or loss of goods resulting from the provision of incorrect information.
What should I do if my order hasn’t arrived and seems to have been lost?
If you still haven’t received your order after 28 days, please contact our customer service. Our customer service representatives will investigate to resolve the issue as quickly as possible. Please note that it is the customer’s responsibility to contact us if an order has not arrived.
contact
Further information can be found in our Terms and Conditions and on the Frequently Asked Questions pages. If you have any further questions, please do not hesitate to contact our Customer Service team.